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Hello.
A network incident occurred in the early hours of the morning, beginning around 1:07 AM WAT. Unfortunately, this was not detected by our team until 7:21 AM WAT, at which point we immediately took action and contacted our upstream provider in California for assistance and management access.
Within minutes of escalation, services in Fremont were restored. According to our upstream representative, the issue was traced to a network cable that was not properly seated in their router. Reseating the cable resolved the outage.
While we are relieved that services are back online, we are requesting further details from our upstream provider to understand how this occurred and what measures will be taken to prevent a recurrence.
We sincerely apologize for the disruption. Should additional information be provided by HE, we will promptly update all clients.
Timeline:
• Services went offline: ~1:07 AM WAT
• Services restored: 7:36 AM WAT
Kind regards
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10th Jan 2026 Update:
Please note Hurricane Electric will recrimp both sides of our network cable to avoid an issue like what occurred at the beginning of the week.
The work will take 10 minutes an will be carried out shortly in Fremont.
Outside of excellent hosting services, SiteHUB also provide support that is second to none!!
