To connect to the server using FTP, you need the following information:
- FTP server address. The FTP address is your domain name, that is, your site’s Internet address.
- FTP username. It is identical to your system user name. To find what your system user name is, go to Websites & Domains > Web Hosting Access. You will find it under Username. You can change your system user name if you want.
- FTP password. It is identical to your system user password. If you do not know what your system user password is, go to Websites & Domains > Web Hosting Access. You can reset the password under Password.
You will also require a program called an FTP client. There are many free FTP clients available on the Internet, such as FileZilla or FireFTP. Download and install the client on your computer to connect to the FTP server. Please refer to the FTP client’s instructions for information on how to install and configure it.
To change the FTP account username or password, go to Websites & Domains > Web Hosting Access.
Then specify new username and password for the System User.
